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Lost message(?)

PostPosted: Mon Feb 11, 2013 8:00 am
by grisell
Hello,

It seems that a pm to me got lost during the weekend (because of the changing of the website?). I received a notification on my private mail on Saturday that there is a message in my inbox. I couldn't log in until today, and now there is no message.

Regards

André

Re: Lost message(?)

PostPosted: Mon Feb 11, 2013 8:16 am
by vagreys
The forum was shutdown at 18:00 hrs UTC on Friday, 2/8. Unless the PM was from prior to that time on Friday, the forum was disabled and unavailable on Saturday. The new forum was not enabled and available to members until after 19:30 hrs UTC on Sunday, 10 Feb. 2013. I cannot get to the old forum dataset through the old forum software, but it is still in the database. I will do what I can to check; however, I accounted for all records during the conversion and every topic, every post, every pm, and every member was accounted for during the conversion. I have no idea why you received an email notification of a PM on Saturday, but I'll certainly look into it, André.

Re: Lost message(?)

PostPosted: Mon Feb 11, 2013 8:47 am
by grisell
Thank you, vagreys.

The message to my mail reads

"Hello grisell,

You have received a new private message to your account on "www.sausagemaking.org" and you have requested that you be notified on this event. You can view your new message by clicking on the following link:

forum.sausagemaking.org/privmsg.php?folder=inbox

Remember that you can always choose not to be notified of new messages by changing the appropriate setting in your profile.

--
Thanks, The Management"


and is dated 9 February 2013 15:54 (CET)

Re: Lost message(?)

PostPosted: Mon Feb 11, 2013 10:17 am
by vagreys
It appears that the old forum was enabled for an unknown period of time on Saturday afternoon. That wasn't supposed to happen and I wasn't aware of it, which is my responsibility. All I can do is apologize for the loss of your message and any other posts that occurred on Saturday afternoon. The old forum was not supposed to be available. Ultimately, the conversion was my responsibility, and so are any foul-ups.

Re: Lost message(?)

PostPosted: Mon Feb 11, 2013 10:53 am
by grisell
Okay. Thank you. I think I know who sent the message. I will ask him to re-send. :)

André

Re: Lost message(?)

PostPosted: Mon Feb 11, 2013 5:13 pm
by vagreys
Thank you for letting me know about the issue.