Headbutchersouthwest wrote:Phil I certainly did and again not much help
There best advice was to buy smoke dust from ashwoods but I told them I had already brought 30kg of beech & oak from reputable sources which other smokers are using well
Sorry, but from your reply I'm not sure if you purchased it from the manufacturer or UK supplier, if it was the former then SMS food equipment in Macclesfield Cheshire sell this model and may be able to give you some pointers on how to get it operating. Their Telephone Number is 01625 827827, Fax Number: 01625 82001.
Email Address:
enquiries@smsfoodequip.com. Hopefully someone can steer you in the right direction. But as wheels quite rightly says, it's a lot of money to pay for something that you can't get to work. If I had paid so much out on a product I'd want at least a 'demo' to show me how it works and that it actually 'does' work. I'm sure it's probably just teething trouble so hope you get it sorted asap.