Today I found out that my supplier (Ashwood) changed the grade of Oak dust, we've been buying for distribution with our Cold Smoke Generator (CSG), without informing us.
The bottom line is that this "new" grade of dust, although I can see no major difference in appearance, does not work well at all.
I sincerely apologise to anyone who's had a frustrating experience with this dust and if you email me at info@macsbbq.co.uk, stating the amount of Oak dust purchased (an invoice No. would help), I will send out replacement dust for free... I've got a load from a different supplier, while we work with Ashwood to resolve the current problem.
Please note that all other varieties of dust remain the same, but here's a few pointers to ensure they work as they should...
1. Keep the dust dry.
2. Make sure you clean the CSG after each use.
3. Gently tamp/ press the dust down, with your thumb/ finger, before lighting.
4. make sure the dust is smoldering well, before removing the Tea Light.
I do hope this helps and I would like to thank all of you for your feedback.
Best regards